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Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website, marketplace, and services provided by Frei GmbH/Srl, located at Via Kravogl Johann 28, 39012 Merano (BZ), Italy ("we," "us," or "Frei GmbH/Srl"). Our services include, but are not limited to, offering quote requests for packaging systems, spare parts, field services, and viewing used machines for sale. By accessing or using our website or services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using our website or services.

Acceptance of Terms

By accessing our website, requesting quotes, or engaging our services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and agree to comply with these Terms and all applicable laws and regulations. These Terms apply to all users, including individuals, businesses, and other entities.

Use of Website and Services

You may use our website and services solely for lawful purposes. You agree not to:

  • Engage in unauthorized access, hacking, or distribution of malicious code.
  • Use the website to transmit unlawful, defamatory, or infringing content.
  • Interfere with the website’s functionality or security, including through denial-of-service attacks.
  • Attempt to reverse-engineer or reproduce any part of the website or services without permission.

We reserve the right to suspend or terminate access to users who violate these Terms.

Marketplace Terms

Our marketplace allows you to view used packaging machines, request quotes for packaging systems, spare parts (including Robatech and TECO components), and related services. The marketplace facilitates inquiries and does not involve direct purchases with fixed prices. All transactions are subject to the following:

  • Product and machine availability is not guaranteed and is subject to stock or inventory levels.
  • Quotes for products or services can be requested via the marketplace or by contacting us at info@frei.bz.it. Quoted prices are subject to change until a formal agreement is made.
  • Used machines are listed to facilitate faster sales. Inquiries about used machines should be directed to us via the marketplace or email, and we will provide details on condition, specifications, and pricing.
  • Any agreements resulting from quote requests or inquiries are subject to separate terms, which will be provided upon confirmation.
  • Returns or refunds for purchased items, where applicable, are subject to our return policy, available upon request via email.

User Responsibilities

You are responsible for:

  • Providing accurate and complete information when requesting quotes, inquiring about used machines, or contacting us.
  • Maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized use.
  • Ensuring compliance with these Terms and applicable laws in your use of our services.

Intellectual Property

All content on our website, including text, images, logos, and technical documentation, is the property of Frei GmbH/Srl or our partners (e.g., Robatech, TECO, DIATEC Group) and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without prior written permission, except for personal, non-commercial use as permitted by law.

Limitation of Liability

To the fullest extent permitted by law, Frei GmbH/Srl shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or services, including but not limited to loss of profits, data, or business opportunities. Our liability for direct damages is limited to the amount agreed upon in any formal contract resulting from a quote request. We do not guarantee uninterrupted or error-free access to the website or services.

Termination

We reserve the right to terminate or suspend your access to the website or services at our discretion, without notice, for reasons including but not limited to violation of these Terms, fraudulent activity, or failure to comply with applicable laws. Upon termination, your right to use our services will cease immediately.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Italy. Any disputes arising from or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Bolzano, Italy. You agree to attempt to resolve disputes amicably through negotiation before pursuing legal action.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The updated Terms will be posted on this page with the "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the new Terms.

Contact Information

For questions or concerns about these Terms, please contact us at:

Frei GmbH/Srl
Via Kravogl Johann 28, 39012 Merano (BZ), Italy
+39 0473 550798
info@frei.bz.it

Last Updated: September 27, 2025